Privacy Policy
Welcome to our Orion DockMate™ App
Collection of your Personal Information
Orion DockMate is a mobile application used independently or in conjunction with the portfolio of Orion™ mobile and cloud-based applications. Orion DockMate assists dock and warehouse operators by ensuring freight, trucks, trailers, and vehicle operators are correctly matched before proceeding to delivery.
Orion DockMate collects personally identifiable information, such as your location, e-mail address, name, home or work address, and telephone number. Orion DockMate may also collect anonymous demographic information, which is not unique to you, such as ZIP code, age, gender, preferences, interests, and favorites.
There is also information about your computer hardware and software that is automatically collected by Orion™. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for operation of the service, maintaining service quality, and providing general statistics regarding use of Orion DockMate.
Other Information Collected Through the Orion DockMate App
Location: We periodically record your location in compliance with regulatory requirements and to show authorized law enforcement officials where and when you have traveled.
Driver Logs: Information includes when, where, and for how long you stopped or drove.
Documents: We record manifests, bills of lading, vehicle registration information, driver's license information, HAZMAT documentation, and other information pertaining to freight operations.
Pictures: Pictures of compliance with freight management regulations may be recorded. Personal pictures not associated with compliance activities are not intentionally recorded.
Text Messages: Inbound and outbound messages may be recorded.
Your Profile: Optional information you provide that enables shop and maintenance personnel to contact you.
Use of Your Personal Information
Orion DockMate collects and uses personal information to operate services and provide requested functionality. Orion DockMate may also use personal information to inform users about products, services, updates, surveys, and support-related communications.
Orion DockMate does not sell, rent, or lease customer information to third parties. Trusted service providers may receive information solely for providing services on behalf of Orion DockMate and are required to maintain confidentiality.
Information Sharing
Your information may be shared with:
- Vehicle Fleet Operators when you are operating under their authority.
- Authorized third parties involved in transportation operations, including dispatchers, freight managers, receivers, shippers, cartage agents, and similar parties.
- Authorized law enforcement agencies for compliance verification and regulatory purposes.
- Service providers assisting with technical support, analytics, communications, and operations.
Orion DockMate may disclose personal information when required by law or when necessary to protect legal rights, comply with legal processes, or protect the safety of users and the public.
Data Retention
Orion DockMate retains personal information only as long as necessary to provide services, comply with applicable laws and regulations, resolve disputes, and enforce agreements.
Because Orion DockMate is used for Electronic Logging Device (ELD) compliance and fleet management purposes, certain records may be retained for periods required by federal, state, and local regulations, including FMCSA requirements.
Your information may be shared with the following individuals for specific purposes that you agree:
- Driver logs, location records, messages, vehicle activity records, and compliance-related documents may be retained for up to six (6) years or longer when required by law.
- Account information may be retained while an account remains active.
- Customer support records and communications may be retained for operational, auditing, and legal purposes.
- Information that is no longer required will be securely deleted or anonymized.
Data Deletion and User Requests
Users may request deletion of their personal information by contacting Orion DockMate using the contact information listed below.
Deletion requests may be submitted by:
Email: support@praxistechinc.com or by visiting https://www.praxistechinc.com/contact-us/
Phone: 888.485.9993
Upon receiving and verifying a deletion request, Orion DockMate will delete or anonymize personal information that is no longer required for legal, regulatory, operational, contractual, or compliance purposes.
Certain information may be retained where required by law, FMCSA regulations, audit requirements, litigation holds, or law enforcement requests.
Use of Cookies
The Orion DockMate website may use cookies to personalize your online experience. Cookies help improve usability, remember preferences, and facilitate efficient navigation of the website.
Users may configure browser settings to reject cookies; however, some features of the website may not function properly if cookies are disabled.
Security of Your Personal Information
Orion DockMate uses commercially reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Changes to This Privacy Policy
Orion DockMate may update this Privacy Policy periodically to reflect changes in services, legal requirements, or customer feedback. Users are encouraged to review this policy regularly.
Contact Information
Praxis Technologies, Inc., welcomes your comments regarding this Privacy Policy.
If you believe Orion DockMate has not adhered to this Privacy Policy, please contact us:
Praxis Technologies, Inc.816 N. Delsea Drive
Suite 168
Glassboro, NJ 08028
Phone: 888.485.9993
Email: support@praxistechinc.com
All right reserved.